STANDARD REFUND TERMS
Products purchased from Mosalam may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Note: If a client's actions are found to violate applicable laws or Mosalam's Terms of Services, any payments made to Mosalam will not be refunded.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Mosalam in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
PRODUCTS NOT AVAILABLE FOR REFUNDS
Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers to try and understand whether the services provided by Mosalam suit their needs. In any way, Mosalam will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Mosalam reserves the right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
PRODUCTS WITH SPECIAL REFUND TERMS
New Registration of Domain Name: Refundable only if at the moment of initiation of the refund both the following conditions are met: (i) domain name refund is initiated within 96 hours from such domain name registration and (ii) more than 24 hours have passed from the moment of initiation of last refund of any other domain name registration.
In case of .br (including .com.br and .net.br) domain name, its registration is refundable if the following condition is met: domain name refund is initiated within 168 hours from such domain name registration.
The following ccTLD registries DO NOT permit refunds upon cancellation:
Domain Name Transfers: Refundable only if both the following conditions are met: (i) the domain name transfer is unsuccessful and (ii) refund is initiated within 30 days from payment for such transfer.
VPS hosting plan: Refundable only if at the moment of initiation of the refund both the following conditions are met: (i) VPS hosting plan refund is initiated within 30 days from the date of the transaction of that specific VPS hosting plan and (ii) more than 180 days have passed from the moment of initiation of last refund for any other VPS hosting plan.
Mosalam Horizons plan: Refundable only if the refund is initiated within 30 days from the date of the transaction of that specific Horizons plan. Mosalam reserves the right to refuse a refund in cases of abuse or if the service was not used for its intended purpose.
REFUNDS FOR SPECIAL DEALS
From time to time, Mosalam offers special deals such as a free domain when buying 12/24/48 months hosting plan.
Such free domains provided as part of special deals are non-refundable (except for .br, .com.br and .net.br domains) and cannot be exchanged to other (different) domains and (or) products.
Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Mosalam remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.
Below are the service durations and refund policies for Mosalam:
Last Updated: July 2024
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